💰 Refund & Cancellation Policy – EduNudge

📅 Effective: 09-08-2025

🌐 www.edunudge.in | ✉️ support@edunudge.in

🚫 NO REFUNDS • NO CANCELLATIONS 🚫

Digital assets unlocked instantly upon account activation

1. No Refunds

Once a payment is successfully processed via our platform, no refunds shall be issued under any circumstances.

📌 This non-refundable policy applies consistently across all subscription tiers — whether the account has been used heavily, partially, or not utilised at all post-purchase.

2. No Cancellations

Subscriptions cannot be terminated or cancelled midway through their lifecycle once activated.

      📅 All access licenses expire uniformly on 30th June of the active academic year — regardless of the initial purchase date.
    

3. Payment Processing & Confirmation

All transactions processed through Razorpay (secure, encrypted channels).
A definitive digital receipt & confirmation will be sent to your registered email immediately upon successful transaction.

4. Defined Exceptions

We do not permit any variations or exceptions to this policy, with the exclusive exception of the following two technical anomalies:

🔁 Exception 1: Duplicate Transactions

If a user accidentally makes a double payment for the exact same account/user ID within a 24-hour window.

⚠️ Exception 2: Gateway Errors

If Razorpay explicitly logs a technical timeout or transaction failure while funds were successfully deducted from the user’s account.

To file a claim: Email support@edunudge.in within 7 days of the transaction date. Verified double-payments will be reversed to the original source within standard banking timelines.

5. Contact Billing Support

For billing errors, transaction history, or payment verification:

📧 support@edunudge.in
support@edunudge.in